Refund policy

Return & Exchange Policy

• Eligibility: Requests must be emailed to rutvi_customercare@gmail.com within 3 days of delivery. Returns are accepted for defective, damaged, or incorrect items, or orders canceled after dispatch. Exchanges are strictly valid for defective products (include the desired replacement item's product code in your email).

• Shipping & Verification: Customers must self-ship returns using the provided tamper-proof packaging at their own expense to:

  RUTVI, First Floor, Unit no:101, Oswal Business Plaza, Kolshet Road, next to Kalpataru Park City, Thane West - 400607.

  Note: Video proof of both the initial unboxing and the final packed return parcel is strictly required for verification.

• Refund & Exchange Resolution: After passing a quality check, we will dispatch your exchange item or process your refund choice—either returned to the original payment method in 7–10 working days or issued same-day as a store coupon code.

At RUTVI, we are committed to providing a smooth, effortless, and transparent return and exchange process, ensuring high-quality standards and complete satisfaction with our service.